Trends Group, Inc.
Trends Group, Inc.

IT Service Desk and Support  

Trends Group, Inc.

  • Makati, Philippines
    23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME
Job closed.

Job Description

The IT Service Desk and Support:

  • Provides technical assistance and support and receives queries and user-reported issues related to computer systems, software and equipment;
  • Is responsible for the installation, setup, configuration, repair, troubleshooting, backup and restoration of devices such as laptop, printer, IP phone, biometric device and CCTV;
  • Responds to queries through phone, email, in person or remotely.

Duties and Responsibilities

  • Responsible for the installation, set-up, maintenance, troubleshooting, repair and back up of laptop, desktop, printer, biometrics device and CCTV.
  • Receive and respond to incoming calls and email messages, queries, complaints, and requests for technical assistance and support.
  • Identify, analyze, gather information, resolve, route, and/or appropriately escalate user issues and conduct follow-up to ensure proper actions and resolutions were taken.
  • Run diagnostic programs, analyze and record results for appropriate action.
  • Create or record requests, update, monitor, manage and close tickets/cases in incident management or ticketing tool.
  • Backup, reimage, reformat and restore laptops and desktops.
  • Assist in canvassing of IT materials, equipment and licenses as required by the business units and coordinate with suppliers and vendors if necessary.
  • Maintain and update records, IT asset inventory lists, CIT request forms, acknowledgment receipts, agreements, delivery receipts, etc.
  • Actively participate in the status meeting to communicate progress and escalate risks and roadblocks.
  • Prepare training materials and provide assistance in conducting the training to users or other members of the team.
  • Responsible for the information security within the company by protecting confidential information from unauthorized access, ensuring the integrity of the information and information system, taking appropriate measures to manage security risks and following and complying with the laws, legislations and terms of contracts.
  • Perform other duties as assigned, if necessary.

Working Conditions

  • Can handle multiple tasks
  • Must be willing to work on-call and on extended hours

Minimum Qualifications

A. Minimum Education

  • Graduate of Computer Science or equivalent

B. Minimum Experience/Training

  • With 2 to 3 years relevant experience in IT support

  • Familiarity, knowledge and some experiences with the following is an advantage:

  • Laptop, desktop and printer troubleshooting, repair and backup

  • CCTV cameras and video storage

  • IP phones and multimedia

  • Network switches and routers

  • Biometric devices

  • TeamViewer, Webex and remote desktop

  • VPN client and endpoint protection (Anti-virus)

C. Competency

  • Analytical, result-oriented, team player, fast learner and dynamic

  • Can work with minimum supervision

  • Working knowledge in information security and data protection

  • Ability to assess security threats and incidents and apply appropriate action

  • Effective communication skills

  • Thorough; demonstrates attention to detail and accuracy

  • Defines and organizes tasks, responsibilities, and priorities

  • Takes responsibility for timely completion of work

  • Passion to acquire and update skills and the ability to learn new tools and techniques quickly

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Network Administration
  • Computer Networking
  • Network Security
  • Cisco Networking (CCNA)

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Information Technology / IT
1 opening

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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