Trends Group, Inc.
Trends Group, Inc.

Service Support Manager (Hybrid)  

Trends Group, Inc.

  • Makati, Philippines
    23rd Floor, Makati, Metro Manila, Philippines, 105 H.V. Dela Costa
    Metro Manila
  • Full timeFULL_TIME

Posted 3 months ago and deadline of application is on 6 Aug

Recruiter was hiring 21 hours ago


Job Description


Implement MICTS strategies to achieve service excellence, operational efficiency, business profitability, and retention of people and customers.

Duties and Responsibilities

  • Collaborate with Sales Business Unit, Solutions and Service Architect/s, Service Transition, and Service Operations to analyze client requirements, formulate proposed service design and architecture, and create service proposals.
  • Support Account Managers in client presentations, negotiations, securing signed proposals, and service contracts.
  • Track MICTS sales performance.
  • Facilitate turnover to the Service Transition once the contract has been awarded.
  • Research managed service competitors and market conditions.
  • Create content and conduct communication campaigns to promote MICTS internally and externally.
  • Coordinate with existing Service Clients to ensure customer satisfaction.
  • Ensure timeliness, accuracy, and quality of reports and presentations shared with existing Service Clients.
  • Collaborate continuously with Service Operations and Service Transition to analyze processes, forms, reports, etc. to identify areas of improvement and cross-selling opportunities.
  • Contribute to the establishment of the most effective and efficient standards, processes, and policies in MICTS.
  • Act as a document controller for existing Management Systems and Standards, ensuring that documents are reviewed, updated, and tested.
  • Support Service Operations and Service Transition for both internal and external audits.
  • Perform other tasks and duties as may be assigned by the MICTS Head.

Minimum Qualifications


Minimum Education

  • Preferably with a degree in business administration, engineering, or communications.
  • Master's degree or pursuing post-graduate studies is an advantage.

Minimum Experience/Training

  • Preferably at least 1-year working experience or training in any of the following:
  • business development, account management, product management, sales, or any related field in the ICT industry; or
  • handling programs or projects; or
  • government ICT procurement; or
  • business analysis; or
  • process analysis/improvement, and documentation.


  • Excellent communication skills both written and oral.
  • Excellent organizational skills and ability to multitask.
  • Excellent presentation or storytelling techniques.
  • Strong collaboration skills.
  • Highly analytical and problem-solver.
  • Ability to flourish with minimal guidance, proactive, and can handle uncertainty.
  • Ability to meet deadlines.
  • Proficient in Word, Excel, Outlook, and PowerPoint.

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Sales and Marketing Knowledge
  • Business Development
  • Process Improvement
  • Account Management
  • Process Flow Development
  • Product Management
  • Microsoft / MS Office

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Information Technology / IT
1 opening

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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