Spanish Bilingual CSR | Healthcare
Vector Outsourcing Solutions Phils., Inc.
- Mandaluyong, Philippines8th Floor Unit 804, 530, Shaw Blvd, Wack-Wack Greenhills, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱45,000.00 - ₱60,000.00 / monthPHP450006000045000MONTH
- Responding to inbound calls and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification.
- Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, and time-keeping.
- Obtaining medical history by navigating through different Electronic Medical Records systems.
- Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers.
- Strictly adhering and complying with the HIPAA policy
- Perform appropriate duties and tasks as assigned.
- Graduate of Bachelor of Science in Nursing or any medical course (preferably, but not required)
- Consultancy basis – minimum of 6 months consultancy contract
- Must have excellent English communication skills, both written and oral.
- Willingness to Complete all required training provided by the Company
- Ability & Commitment to strictly follow protocols provided for Patient Education & Counseling
- Ability to Communicate with Compassion, Empathy, Tact and Cultural Sensitivity w/ patients and their families.
- Excellent Organizational Skills & Priority Setting
- Ability to Work Independently and as a Team Member within provided guidelines
- Able to Work From Home, must have reliable internet connection.
Perks and Benefits
- Work from Home
- Equipment/ company computer
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 530, Shaw Blvd, Wack-Wack Greenhills
- Business Process Outsourcing
- 5 openings
About Vector Outsourcing Solutions Phils., Inc.
We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow. Vision: To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service Mission: To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation Values: Transparency Honesty Accountability Trust Responsibility Efficiency Adaptability Innovation Respect