Team Lead
Accenture in the Philippines
- Cebu City, PhilippinesPioneer House, Cebu Business Park, Cebu City, Cebu, Philippines, Cebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2020-03-11T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Manage day-to-day operations and is responsible in monitoring, tracking and reporting offshore team’s performance versus agreed SLA to client and engagement leads
- Conduct RCA to identify drivers impacting performance
- Work closely with Quality and Training team to improve team performance
- Manage client expectations and understanding of the contractual and commercial requirements for their area of responsibility
- Provide and implements business-focused solutions in fulfillment of contractual obligations
Kualifikasi Minimum
- Graduate of any Bachelor’s degree
- At least 1 year supervisory experience in the BPO industry
- Strong problem-solving, project management, multi-tasking, organizational, and leadership skills
- Good English communication skills in both oral and written
- Willing to work on a shifting schedule and on holidays as needed
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Pioneer House, Cebu Business Park, Cebu City, Cebu, Philippines
- Industri
- Information Technology / IT
- Lowongan
- 20 lowongan dibuka
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Tentang Accenture in the Philippines
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.