DrChrono is an all-in-one electronic health records (EHR) and practice management (PM) solution enabling the medical practice of the future. 

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Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

DrChrono

<ul>
	<li>Manage incoming phone calls and chats (where applicable), resulting in customer tickets, to achieve metric goals aligned with company OKRs</li>
	<li>Provide software support for our clients by answering and responding professionally to urgent inbound tickets, chats, and calls, tracking them at various stages of completion</li>
	<li>Work to identify the root cause of the clients' problem, providing answers and solutions in a way that is easily understood, guiding promptly through the resolution while also delighting the customer</li>
	<li>Be a support representative and consultant for various subjects related to the DrChrono platform, both the web and mobile application, iOS features, and Partner information.</li>
	<li>Proactively identify clients experiencing repeated issues or requests that are not resolved to the clients' satisfaction while identifying possible opportunities for escalation</li>
	<li>Utilize internal tracking tools to manage issues between customers, sales, support, and engineering</li>
	<li>Work cross-departmentally with multiple teams to find, analyze, and resolve client issues.</li>
	<li>Represent the voice of the customer by gathering and sharing customer feedback about our products and service</li>
	<li>Provide recommendations to your leadership team about how to improve customer experience</li>
	<li>Work closely with the account management team to maintain a continuous knowledge of accounts.</li>
	<li>Navigate through applications and company tools to research and resolve customer inquiries</li>
	<li>Provide excellent customer care and focus; focusing on assessing the customers’ needs and provide the correct answer, path, troubleshooting, or method for an outstanding customer experience</li>
	<li>Actively participate in developing the company knowledge base as well as improving team and customer resources by recognizing patterns of technical issues trends through customers' outreach and recommendations for self-service articles</li>
	<li>Strive to meet and go above personal and team targets and goals</li>
</ul>

Customer Service and Support Associate

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How many years of experience do you have in the healthcare setting? (Healthcare Billing and Customer Support). Briefly expound on your experience.

How many years of experience do you have in troubleshooting or technical support roles? Briefly expound on your experience.

How many years of experience do you have in the healthcare setting? (Healthcare Billing and Customer Support)

How many years of experience do you have in troubleshooting or technical support roles?

We are seeking a highly motivated and detail-oriented Healthcare Operations Analyst (RCM) to join our growing team. In this role, you will leverage your analytical skills to provide actionable insights that drive operational efficiency and performance. You will also contribute to the development and enhancement of self-service tools and dashboards for operational data analysis, supporting various business functions and stakeholders.

Work closely with our RCM leadership team to identify key success metrics to drive growth along with customer retention.

<ul>
	<li>Identify, analyze, and interpret trends or patterns in complex data sets, and provide ongoing reports.</li>
	<li>Contribute to implementing strategies that optimize statistical efficiency and data analysis processes, such as databases, data visualization tools, and data collection systems</li>
	<li>Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.</li>
	<li>Work with management to prioritize business and information needs.</li>
	<li>Locate and define new process improvement opportunities.</li>
</ul>

Healthcare Operations Analyst

Are you familiar with analyzing and identifying trends in data sets and providing reports on potential solutions that improve business processes?

Do you have experience or working knowledge in any facet of healthcare billing, healthcare reimbursement and healthcare revenue cycle management? Briefly explain your understanding.

Do you have experience in analyzing data related to healthcare billing, reimbursement, revenue cycle management or related facets for process improvement?

Are you proficient in Microsoft Office, specifically Excel?

What statistical techniques/tools do you use?

Do you have experience in the field of healthcare?

What tools are you familiar with using (i.e Salesforce, MS tool suite, business intelligence and data visualization tools such as Power BI or Tableau)

How many years of experience do you have in healthcare billing, healthcare reimbursement and healthcare revenue cycle management?

Do you have experience in analyzing data related to healthcare billing, reimbursement or revenue cycle management for process improvement?

What tools are you familiar with using (i.e Salesforce, MS tool suite)

What reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks) are you familiar with using/have working knowledge on?

Do you have experience in analyzing data for process improvement in the field of healthcare?

Do you experience or working in any facet of healthcare billing, healthcare reimbursement and healthcare revenue cycle management? Briefly explain your understanding.

DrChrono

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Customer Service and Support Associate

Healthcare Operations Analyst

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