Documentation Manager  

The Documentation Management Group is charged with maintaining the accuracy and security of customer account data, facilitating the contract preparation and signing, preparing the necessary documents for transfer of Titles, and overseeing the safekeeping and accessibility of both physical and digital documents. This role will be responsible for overseeing all operations within the group, streamlining processes, and driving continuous improvement to ensure operational efficiency and the achievement of the group’s objectives.

Responsibilities

• Manage the day-to-day operations of the group, including the teams responsible for:
  • Customer data encoding and modification
  • Contract drafting and signing
  • Account review and preparation of Title Transfer
  • Records collection and organization
  • Document scanning and archiving
• Monitor overall group performance and implement corrective measures where necessary.
• Collaborate with various departments to solve problems and ensure key objectives are met.
• Continuously evaluate current processes and identify areas for improvement.
• Drive automation, digitalization, and system enhancements in coordination with in-house development team to improve workflow and data integrity.
• Provide regular performance reports and metrics, highlighting key achievements, challenges, and areas for improvement.

• Bachelor’s degree in Business Administration, or a related field
• Minimum of 3 years in a supervisory or 2 years managerial role
• Experience in managing internal business and administrative processes
• Experience in real estate industry and/or title transfer processing is preferred, but not required
• Experience in using SAP is a plus (REFX module).
• Ability to lead and motivate a team
• Detail-oriented with strong analytical and problem-solving abilities