Client Service Director
MarketConnect Inc.
- Taguig City, PhilippinesFort Bonifacio, Taguig City, Metro Manila, PhilippinesTaguig CityMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
Client Relationship Management:
- Act as the senior point of contact for key clients, developing strong, long-term relationships with C-suite executives and key decision-makers.
- Ensure the highest levels of client satisfaction, regularly checking in with clients to ensure their expectations are being met and exceeded.
- Serve as the escalation point for any client issues or concerns, and work to resolve them promptly and efficiently.
- Lead client meetings and presentations, providing strategic insights and recommendations to drive client success.
Team Leadership & Development:
- Lead, mentor, and develop a high-performing client service team (Account Managers, Account Executives), ensuring they have the tools, training, and support needed to succeed.
- Conduct regular team performance evaluations, provide constructive feedback, and set clear goals and expectations.
- Collaborate with other departments (creative, media, production) to ensure alignment on client deliverables and objectives.
- Foster a collaborative and positive team culture, focusing on growth and continuous improvement.
Strategic Account Oversight:
- Own the strategy, execution, and results of all client campaigns, ensuring they align with client goals and deliver measurable ROI.
- Lead the development of strategic marketing and advertising plans, ensuring they reflect the client’s brand objectives and market needs.
- Ensure that all client deliverables (creative, media, reporting, etc.) are of the highest quality and are delivered on time and on budget.
- Identify opportunities for upselling, cross-selling, and expanding the scope of work with existing clients, positioning [Company Name] as a trusted partner.
Financial Management:
- Oversee client budgets, ensuring that campaigns are delivered within budget parameters while maintaining profitability for the agency.
- Prepare and present accurate project estimates, cost proposals, and invoices to clients in collaboration with the finance team.
- Ensure effective financial oversight of client accounts, tracking time, resources, and profitability to maintain strong margins.
Reporting & Analytics:
- Monitor campaign performance, analyzing data and reporting insights to clients on a regular basis.
- Provide clients with strategic recommendations for campaign optimization, based on performance data and industry trends.
- Prepare and deliver regular status reports, presentations, and updates to clients, senior leadership, and internal teams.
Business Development & Growth:
- Collaborate with the business development team to identify and pitch new business opportunities, leveraging existing relationships to secure new clients.
- Act as a trusted advisor to clients, guiding them on the latest industry trends, new technologies, and innovative advertising strategies.
- Contribute to agency thought leadership and the development of new services or products that can drive revenue growth.
Kualifikasi Minimum
- At least 8-10 years of experience in client services, account management, or a similar leadership role within the advertising or marketing industry.
- Proven track record of managing and growing large, complex client accounts.
- Extensive experience working with senior-level executives and building strong client relationships.
- In-depth knowledge of digital marketing, media planning, creative development, and integrated advertising strategies.
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Sales and Marketing
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- 34th St & 9th Ave, 1634 Taguig City, Philippines
Tentang MarketConnect Inc.
We are a below-the-line advertising agency with > 20 years of experience in health and ethical advertising: launches, communication strategies, branding, conventions, conferences, activations, etc.- we’ve done it all.
We are composed of dedicated and experienced team members who have your back when it comes to developing fresh and innovative brand strategies.
We invest in talents that integrate the science of your brand with creativity.