Customer Service and Sales Support Professional  

We are seeking a highly motivated, organized, and detail-oriented individual who can work independently and remotely. The ideal candidate should be able to quickly learn product-related knowledge. A background in the auto parts industry, specifically wheel and tire related, is highly desirable. Car enthusiasts or those with a mechanical background are encouraged to apply. Strong English verbal and written communication skills are a must, and a neutral accent is highly preferred. Working hours will follow a night shift schedule (our West coast hours).

Responsibilities include:

• Provide customer service via phone for order-related issues such as returns, exchanges, refunds, shipping inquiries, etc.
• Assist customers in finding the correct products and provide support related to our product installations.
• Perform other supportive customer service and sales-related tasks, such as replying to customer emails, processing shipping labels, etc.
• Extensive use of Excel for various tasks, including data analysis, report generation, and maintaining product information.
• Manage Amazon and eBay related tasks, including changing and uploading product information, updating listings, and ensuring product details are accurate and up-to-date.
• Ability to assist in FBA (Fulfillment by Amazon) management for Amazon products, including inventory management, shipment creation, and troubleshooting issues related to FBA.

If you are passionate about customer service, have a knack for sales support, and meet the above qualifications, we would love to hear from you.

Requirements

• Minimum of 2 years in a similar or equivalent role in order processing or fulfillment
• Strong customer service orientation (Phone calls, Email, and Chat)
• Great English communication skills both verbal and written
• Highly organized and with great attention to detail
• Technology savvy - able to navigate new systems/platforms easily
• Experience with Amazon seller and Shopify (order fulfillment) or at least familiar with those platforms
• Being in the auto parts industry, specifically wheel and tire related, a car enthusiast or mechanical background is a plus.
• Trustworthy and passionate
• MS Excel skill highly preferred