Customer Support Head
Tendo by Tonik
- Pasig, PhilippinesMeralco Ave, Oranbo, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Lowongan dipasang 11 days ago dan batas waktu lamaran adalah 14 Jan
Rekruter terakhir aktif 4 days ago
2024-12-19T10:12:19.996285+00:002025-01-14T16:00:00+00:00Deskripsi Pekerjaan
- Develop and implement customer support strategies aligned with the company's overall goals and objectives.
- Track and manage key performance indicators (KPIs) ensuring that targets are met consistently.
- Lead and manage a team of customer support professionals, providing coaching, mentoring, and performance management.
- Oversee the development and implementation of customer support policies, procedures, and processes.
- Analyze customer feedback and data to identify areas for improvement and implement corrective actions.
- Manage customer support resources effectively.
- Stay up-to-date on industry trends and best practices in customer support.
- Collaborate with COO and other departments to ensure a seamless customer experience.
- Monthly presentation to Management Committee of previous and upcoming projects of the department
Kualifikasi Minimum
- Educational Requirement: Bachelor’s degree graduate
- Experience in the financial industry is a plus
- At least 5 years of customer support or operations experience, with 3 years in a leadership role.
- Proven ability to develop and implement customer support strategies and policies.
- Strong leadership, coaching, and team management skills.
- Excellent problem-solving, communication, and presentation abilities.
- Data-driven mindset with experience using customer feedback to improve processes.
- Adaptable, proactive, and results-oriented, with a passion for delivering exceptional customer experiences.
- Collaborative team player with strong organizational skills.
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Estancia, Meralco Ave, 1600 Pasig, Philippines
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Tentang Tendo by Tonik
Tendo by Tonik provides payroll enabled financial services to companies in the Philippines. We are a one stop shop for the employees financial needs offering BNPL, installment loans, Personal Finance Management Tools, insurance and savings. We create great financial products through technology and operational excellence.
We are a dynamically growing Fin-Tech startup with global offices in Manila, Warsaw and Toronto. At Tendo, we’re building a diverse workplace with inclusive culture and assembling a wonderful team of people passionate about fintech, technology and creativity.