Customer Service Representative
10XMe Technology Inc.
- Makati, Philippinesunit 44 4th floor, 178, Salcedo St, San Lorenzo, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- We are seeking a highly skilled Virtual Assistant to serve as a Customer Service Representative for the launch of a quest-to-earn platform integrating Web2 users into the Web3 ecosystem.
- The ideal candidate will possess exceptional communication skills in both English and Filipino, along with technical proficiency in troubleshooting user issues, making them an outstanding customer service professional.
- This is a remote, work-from-home position, but the successful candidate must be available to attend occasional face-to-face meetings for planning or training.
Minimum Qualifications
- Minimum two years of customer service experience, ideally within a technical or digital platform setting. Experience with Web3 technologies or mobile apps is a plus.
- Strong troubleshooting skills for resolving technical issues, familiarity with mobile apps and web platforms. Knowledge of CRM systems is a plus.
- Exceptional written and verbal communication in both English and Filipino. Ability to simplify complex technical issues for non-technical users.
- Critical thinking and a proactive, solution-oriented mindset to handle more complex user inquiries.
- Ability to work remotely but attend occasional in-person meetings for planning or training sessions (Makati).
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 178 Salcedo Street Legaspi Village Makati City
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About 10XMe Technology Inc.
10XM Technology develops, markets, and provides services and solutions to its clients, including businesses, corporations, and individuals in various industries. It also provides support or other business-related services and general business or technical consultancy.