BPO Senior Trainer
Accenture in the Philippines
- Quezon City, PhilippinesGround Floor, Barangka Ilaya, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 8 months ago
2024-06-14T16:00:00+00:00Job closed.
Job Description
About the Role: As a BPO Trainer, you will perform the following (but not limited to) duties and responsibilities:
- Conduct well planned New Hire training to agents according to specifications dictated by the Client to ensure agents are accurately prepared to provide superior customer service
- Motivate the participants to succeed and provide them with all the necessary tools and knowledge in order to be successful in every customer interaction.
- Work with the class during nesting to help them successfully meet operational targets and transition to becoming full-time production agents.
- Continuously work on improving facilitation skills and training methodology based on feedback and results from previous training classes.
- Facilitate Continuous Education training as needed to train existing agents on new products, services, methods, and/or capabilities.
Minimum Qualifications
About You: The ideal candidate will have the following skills and experience:
- College graduates with relevant field or equivalent skills.
- Must have at least 3 years of BPO training experience
- Good working knowledge of the Contact Center/Call Center and Customer Service Operations
- Amenable to report in Mandaluyong City
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Barangka Ilaya
- Industry
- Information Technology / IT
- Vacancy
- 100 openings
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About Accenture in the Philippines
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.