Sales Operations Supervisor (BPO)  

About the Role: As a BPO Sales Operations Specialist, you will perform the following (but not limited to) duties and responsibilities: 

• Participate in continued education efforts from the Client's Training Team (i.e. refresher training, policy update content review, etc.)
• Attend and participate in all Client facilitated T3 (train-the-trainer) sessions for updated and new materials, which may include, but not limited to: (1) taking the course as a learner, and (2) co-delivering the course with a tenured instructor (ACN or Client) and pass a Training QA on the material; (1) preparing pre-read materials, and (2) attending a virtual coaching session
• Planning, design, and delivery of Training sessions, including Ad-hoc Training, for both new and existing team members
• Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
• Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
• Flag any discrepancies in the training material to the Client's Training Team • Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles
• Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary
• Support stakeholders through performance consulting to qualify development and training requests
• Maintain enablement content materials providing feedback to curriculum design team to ensure content is up-to-date and relevant
• Collaborate with Business Partners to ensure training content is updated and aligned with policy launches, UI updates
• Analyze training needs and develop strategies to improve courses and training documentation
• Ongoing evaluation of certification processes/procedures/ enablement content; improve training effectiveness by participating in development of new approaches, techniques, and materials

About You: The ideal candidate will have the following skills and experience:

• Open to college graduate and undergraduate with relevant work experience
• Must have at least 5 years of experience in Sales Operations
• Must have at least 3 years supervisory experience
• Knowledge of sales operations processes
• Understanding of Manage mySales is an advantage
• Understanding of sales operations processes and tools (e.g., C365) is advantage