Baytech BPO Corporation
Baytech BPO Corporation

Customer Support Representative for AI Account | On-site | Email and Chat Support | Pasig  

Baytech BPO Corporation

  • Pasig, Philippines
    Ugong, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 10 months ago

Job closed.

Job Description

They say AI will end call center jobs. Not in Baytech.

We are looking for customer support superstars to join our team.

We are embarking on an exciting journey to bring AI (artificial intelligence) solutions to the market. We are inviting you, yes, YOU to join us.

We like to work hard but play hard. Yacht cruises, fun team-buildings, out of-town-trips, flights to Boracay and El Nido, are just a few of the “thank you” activities we give to our hard-working and dedicated employees.

Our future looks bright with AI. Our future looks bright with AI. Apply now.

The Customer Support Representative is a Support role under Operations responsible for providing end-to-end resolution of customers' concerns ranging from website support, account information, cancellations, refunds, disputes and chargebacks.

This position involves a moderate level of complexity and requires considerable evaluation, good judgement and decision-making skills. Strong verbal and written communication skills are necessary. This position involves time-sensitive processing of work cases. The employee must have the ability to maintain effective time planning, organizational skills and time utilization to ensure all tickets and tasks are completed within timeframes.

The position will work closely with the Marketing and Development team to make product changes that will increase the value our products and services give to our customers

Tasks include but are not limited to:

  • Demonstrates regular, reliable and predictable attendance.
  • Responding to customer concerns and making sure customers issues are resolved in a timely manner mainly through voice calls and email communication but not limited to such
  • Communicating with the Marketing and Development team to come up with solutions for customer issues
  • Doing the necessary research needed to answer customer queries
  • Testing and replicating the customer journey within our sites to get to the bottom of the problem
  • Documenting issues and solutions for new concerns raised by customer and adding it to our customer support knowledge base
  • Other duties as assigned.

Minimum Qualifications

  • Solid communication skills, in written form;
  • Excellent problem-solving skills;
  • At least 2 years email/chat experience

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Weremote, 1604 Pasig, Philippines
Business Process Outsourcing
1 opening

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About Baytech BPO Corporation

Established in 2016, Baytech BPO aims to provide our clients with solutions that actually work. The team is composed of online marketing professionals with a combined experience of over 30 years in the industry. The rise of e-commerce websites have ballooned over the past decade and as quickly as they are created, they die out just as fast. Setting up an online business we make sure that we create a business for our clients that will actually create profit. Frustrated by our own experience with outsourcing services, we know what it is like to be in our clients’ shoes. That gives us the edge when it comes to anticipating client needs. With Baytech, you can be sure to get the best quality service. Send us an email to know more about our services.

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