Senior Customer Advocate  


  • Tacloban, Philippines
    Tacloban, Leyte, Philippines
  • Full timeFULL_TIME

Expired 3 days ago

Job closed.

Job Description

What is your role:

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Senior Customer Advocates gather their information and interact with customers via email/chat messages.

Why do we want you?

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What will you do:

  • Answer client queries with enthusiasm, courtesy, and an open mind.
  • Provide excellent customer service in a timely manner.
  • Comfortably work with data.
  • Support associates with their general queries and needs.
  • You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • You are expected to deliver service excellence and maximize customer satisfaction.
  • Work with the external team to stay updated on product and service knowledge.

Minimum Qualifications

You have:

  • At least a bachelor’s degree in any field you’re passionate about!
  • 2 to 3 years of customer service experience (may it be email, phone, or chat support)
  • Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Experience with CRM
  • 50-60 words per minute typing speed.
  • Excellent verbal and written communication skills.
  • Strong and effective phone contact handling skills.
  • Ability to accept feedback gracefully and with an open mind.
  • Advanced understanding of common Customer Experience best practices.
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
  • Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Tacloban, Leyte, Philippines
Business Process Outsourcing
12 openings

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

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