ClickUp
ClickUp

Accounts Support Specialist  

ClickUp

  • Makati, Philippines
    Makati, NCR, Philippines
    Makati
    NCR
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 7 months ago

2023-11-22T16:00:00+00:00
Job closed.

Job Description

Responsibilities

  • Corresponding with our clients via email
  • Own the customer experience - you will take the lead to help customers figure out what they need and guide them through to resolution with the least effort possible
  • Articulate insights from our customers to our product, development, and marketing teams
  • Collaborate with colleagues at all levels throughout the entire organization
  • Contribute to the improvement of team processes and client-facing support documentation
  • Drive product change and improvement through continuous feedback and exposure to projects that help make our company the leading productivity platform
  • Assisting customers with self-service billing & account processes
  • Navigating CRM payment logs for payment history, inconsistencies, or errors
  • Collaborating with customers, third-party institutions, and other team members to resolve billing inquiries
  • Finding financial solutions for customers who may need payment assistance, within our procedures and Terms of Service

Minimum Qualifications

  • Willing to work in US EST hours
  • At least two years of experience supporting customers via multiple communication channels in a technical environment
  • Critical and analytical thinking: Ability to evaluate, identify the concern, and take action for further escalation when required
  • Attention to detail: Ability to probe for and analyze data to identify the best course of action; has great documentation skills
  • Technical skills: Ability to troubleshoot, replicate customer issues, and follow up on customer issues
  • Eligible to work full-time hours

Desired Qualifications

  • Comfortable building relationships with a diverse and global customer base across various communication channels
  • Able to work independently and prioritize individual workload whilst recognizing when to collaborate and engage with others when needed
  • A natural empath, yet confident to take charge and control the customer journey and resolve issues effectively and efficiently
  • A confident communicator, passionate about elevating our customer experience
  • A curious and analytical learner that can deep dive into new or existing tools to learn them inside out
  • Strong familiarity with CRM processes and functionality
  • You enjoy working in a fun, diverse, and friendly culture that focuses on relationships and knows how to celebrate success!

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance

Other

Equipment - Laptop

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Makati, NCR, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://clickup.com/

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About ClickUp

ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate. ClickUp is trusted by millions of users and over 100,000 teams at the world's best companies like Google, Airbnb, Uber, and Nike.

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