

Senior Account Manager
EDGE Tutor International
- Makati, PhilippinesUB, Paseo de Roxas, San Lorenzo, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job Description
Responsibilities
- Build enduring client relationships and nurture long-term partnerships.
- Thoroughly analyze and comprehend client needs.
- Lead support, training and recruitment teams to delight the client.
- Conduct regular client meetings to gather feedback and ensure satisfaction.
- Achieve or surpass revenue and gross margin targets.
- Address client inquiries and concerns promptly and professionally.
- Generate detailed performance reports for clients and internal stakeholders.
- Ensure accuracy and timeliness in invoice processing.
- Optimize teacher allocation to enhance efficiency and effectiveness.
- Manage operational costs of the account.
- Develop and implement strategies for teacher retention and engagement.
- Assess and vet teachers prior to their assignment to the account.
- Enforce rules and policies to maintain high standards of quality and attendance.
- Ensure consistent lesson volume to meet client expectations.
- Scale the number of teachers in accordance with client demand.
- Stay informed about market trends and clients need to anticipate challenges.
Benefits and Perks
- Base salary of $804 USD per month (Php 44,897)
- Work-from-home flexibility.
- Enjoy 30 vacation days per year.
- Receive a 13th-month pay bonus.
- Benefit from healthcare coverage of up to 200k for you and your loved ones.
- Earn quarterly performance incentives.
- Join us for an annual company retreat.
Minimum Qualifications
The Role
Become an Account Manager at EDGE Tutor International and help shape our outstanding team.
What We’re Looking For
Results-Driven: You work hard to get things done, no matter the obstacles.
Self-Aware: You know your strengths and weaknesses and can estimate how long tasks will take.
Shows Empathy: You treat everyone with respect and kindness, while also enforcing rules fairly.
Strong Communicator: You explain things clearly and quickly, and you're good at getting your point across.
Controls Emotions: You stay calm and focused, even when dealing with tough situations.
Speaks Up: You give feedback often and push for positive changes.
Manages Time Well: You keep track of your tasks and give updates clearly.
Data-Oriented: You keep good records and understand how to measure success.
Responsive to Clients: You communicate well with clients, responding quickly and accurately.
Leads the Team: You can bring the team together and make sure everyone does their best work.
Good at Reading Team Behavior: You can tell when things are changing with the team and make sure it stays reliable.
Good Judge of Character: You're good at figuring out what kind of person someone is and whether they can be trusted.
You're the Perfect Fit if You Have:
Proven track record in account management or sales
Demonstrated success in achieving revenue targets.
Experience with international clients in BPO or outsourcing model
Experience in building and leading high-performing teams.
Perks and Benefits
Paid Vacation Leave
Performance Bonus
Work from Home
Transportation Allowances
Medical / Health Insurance
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Paseo de Roxas, San Lorenzo
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