Job closed.
Job Description
Key Responsibilities:
Customer Satisfaction:
- Ensure high levels of customer satisfaction by addressing client needs promptly and effectively.
- Develop and implement customer success strategies to improve client retention and loyalty.
Client Engagement:
- Oversee the onboarding process for new clients to ensure a smooth and positive experience.
- Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions.
Data Analysis and Reporting:
- Analyze customer data to identify trends, challenges, and opportunities for service improvement.
- Prepare regular reports on customer feedback and success metrics for senior management.
Process Improvement:
- Identify and implement improvements to customer success processes and tools.
- Collaborate with product, sales, and marketing teams to align customer success initiatives with company objectives.
Training and Development:
- Organize training programs to enhance the skills and knowledge of the customer success team.
- Stay updated on industry trends and best practices to incorporate into team development.
Minimum Qualifications
Education:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Experience:
- Minimum of 1-3 years of experience in customer success, customer service, account management, or a related role.
- Proven leadership experience with the ability to manage and motivate a team.
- Experience in the recruitment or technology industry is a plus.
Skills:
- Excellent interpersonal and communication skills in both Indonesian and English.
- Strong analytical abilities with a knack for data-driven decision-making.
- Proficiency in using CRM software and customer success tools.
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to work collaboratively across departments.
Knowledge:
- Familiarity with the Indonesian job market and recruitment industry is highly desirable.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
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About Kalibrr
Kalibrr’s mission is to help transform the way organizations hire great talents, and talents find meaningful career opportunities. Through our portfolio of technologies and services, we’re building a company that connects millions of individuals with world-class businesses, that helps forge strong recruiter - candidate relationships, and ultimately humanizes the entire hiring and career discovery experience.
Whether we’re launching new technologies to help companies hire better or strategic programs to help talents engage with employers more meaningfully - people at Kalibrr are optimists at heart. We believe in our ability to continuously improve the value we can deliver and the impact we can create - one opportunity, one individual at a time. Together, we are powering innovation in SE Asia, by enabling ground-breaking organizations in the region to work with exceptional individuals