Client Success Senior Associate  

Key Responsibilities:
Customer Satisfaction:

• Ensure high levels of customer satisfaction by addressing client needs promptly and effectively.
• Develop and implement customer success strategies to improve client retention and loyalty.

Client Engagement:

• Oversee the onboarding process for new clients to ensure a smooth and positive experience.
• Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions.

Data Analysis and Reporting:

• Analyze customer data to identify trends, challenges, and opportunities for service improvement.
• Prepare regular reports on customer feedback and success metrics for senior management.

Process Improvement:

• Identify and implement improvements to customer success processes and tools.
• Collaborate with product, sales, and marketing teams to align customer success initiatives with company objectives.

Training and Development:

• Organize training programs to enhance the skills and knowledge of the customer success team.
• Stay updated on industry trends and best practices to incorporate into team development.

Education:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Experience:

• Minimum of 1-3 years of experience in customer success, customer service, account management, or a related role.
• Proven leadership experience with the ability to manage and motivate a team.
• Experience in the recruitment or technology industry is a plus.

Skills:

• Excellent interpersonal and communication skills in both Indonesian and English.
• Strong analytical abilities with a knack for data-driven decision-making.
• Proficiency in using CRM software and customer success tools.
• Customer-centric mindset with a passion for delivering exceptional service.
• Ability to work collaboratively across departments.

Knowledge:

• Familiarity with the Indonesian job market and recruitment industry is highly desirable.