Job closed.
Job Description
The Head of Recovery creates and improves Recovery department processes, ensures that the department is running efficiently, monitors the departmental KPIs, and align goals with other departments and management.
Responsibilities and Duties:
- Establish and monitor departmental KPIs
- Ensure that departmental KPIs are being met and identify blockers for failing to meet KPIs
- Establish projects to meet departmental KPIs and align with management.
- Escalate issues to management when necessary
- Coordinate with other department when necessary and maintain a good working relationship with those departments
- Analyze claims trend
- Determine gaps in the process that may be the cause of parcel loss and make recommendations/improvements to minimize losses
Minimum Qualifications
- Industrial Engineering graduates are highly preferred, but graduates of quantitative courses can also be considered
- Preferably with five years of work experience in logistics or any related industries.
- Proficiency in SQL/Python/R an advantage
- High proficiency with Spreadsheets (Excel/Google Sheets)
- High analytical ability - critical and logical thinking and optimization
- Must have experience in doing inventory management and fulfillment
- Willing to travel
Perks and Benefits
- Paid Sick Leave
- Paid Vacation Leave
- Performance Bonus
- Paid Holidays
- Flexitime
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Supply Chain
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- WeWork, 30F Yuchengco Tower, RCBC Plaza, Ayala, Makati
About Ninja Van
Ninja Van is on a mission to dominate last-mile delivery for eCommerce in South East Asia. We are one of the fastest growing startups in the region, having won over 3,000 merchants and delivering 15,000 parcels a day in six countries, Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines.
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers.
Why Ninja Van?
We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines.