Operations Specialist  

As an Operations Specialist, you are expected to be adept at navigating the intricacies of insurance processes, effectively manage and coordinate all aspects of insurance claims. Proficient in liaising with clients and insurance providers, ensure accurate documentation, timely submissions, and swift resolution of claims. Logging and monitoring of Operational Risk Management Incident Reporting and identifying, assessing Risk and Control Self-Assessment (RCSA). Ensures monthly BSL report submission for claims promptly, reflecting a dedication to meeting deadlines and maintaining efficient reporting practices. Guarantee compliance and provide comprehensive support to streamline insurance-related procedures within the organization.

How you'll contribute

• Delivers transparent, respectful, and clear communication, facilitating understanding and retention of information among the audience
• Structures ideas coherently, ensuring a clear and logical flow that facilitates easy comprehension of the clients
• Accomplishes tasks promptly and accurately, maintaining a track record of on-time and precise task delivery
• Employs checklists, schedules, and calendars to meticulously attend to small details, ensuring a systematic approach to task management and oversight prevention
• Exemplifies a commitment to thorough and accurate task completion, consistently delivering work with precision

• Bachelor's degree in Finance/Accounting/Banking or other related fields
• Strong organization skills
• Attention to detail
• With effective communication skills
• With knowledge on insurance products and claim processes, policy interpretation and data analysis.
• Effective negotiations skills, problem-solving, customer service, adaptability, and familiarity with relevant software and systems.
• Exhibits strong interpersonal skills, fostering clear communication with both internal teams and external parties; displays a keen eye for details in all aspects of the role.