Customer Service Assistant
SM Development Corporation
- Pasay, PhilippinesUniversity Ave, U.P. Campus, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 3 days ago and deadline of application is on 25 Mar
Recruiter was hiring 15 hours ago
2025-02-19T05:17:43.789902+00:002025-03-25T16:00:00+00:00Job Description
Customer Service Assistant is responsible for receiving queries, requests, and complaints from clients via email.
- Receive queries, requests, and complaints from clients via email
- Provide appropriate response to clients and take appropriate action for each call
- Coordinate with appropriate resource for resolution of urgent concerns
- Follow up customer calls where necessary
- Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
- Document all call information according to standard operating procedures
- Endorse completed tickets to immediate superior for proper review
- Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)
- Reply to emails within at least 72 hours from receipt
Minimum Qualifications
- Graduate of any 4 year course.
- Willing to accept new graduates!
- Having a background in customer service is a plus! We value a positive attitude and willingness to learn.
- Strong communication skills, both written and oral, with the ability to effectively interact with clients, team members, and stakeholders.
- Amenable to working in Pasay City and collaborating with the team.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- MOA Complex, Pasay City
- Vacancy
- 5 openings
- Website
- https://smdc.com/
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About SM Development Corporation
SMDC is a fast growing residential property developer of the SM Group of Companies. Focused on the premium middle market, it offers SM Residences to Filipinos who dream to own homes and condominium units in premium locations, each with distinct character and luxurious amenities. Backed by the SM name, buyers are assured of quality and a guarantee of completion.
Follow us on our LinkedIn page: https://www.linkedin.com/company/smdcofficial/