Customer Care Consultant  

Our client is a private medical company specializing in women's health, providing first class health care to patients in Australia. They are a progressive organization who takes pride in encouraging career progression and the use of new technologies. You will be working with a supportive and collaborative team that offers a dynamic environment where you can contribute to the well-being of the patients while pursuing your professional growth and making a positive impact on people's lives.

Primary Objective: To deliver exceptional patient care and customer service to new and existing patients in a polite, caring and professional manner. To adhere to all protocols and procedures for a positive outcome and the retention of patients. To achieve set performance standards and activities.

Key Responsibilities:

• Point of contact to assist patient inquiries and concerns via call, email and SMS
• Understand the patient needs and requirements
• Assist new and existing patients with booking appointments, coordinating medication dispensing, and all other inquiries
• Action and complete customer care list as directed by Patient Care Manager and Team Leader
• Respond to daily emails to staff and patients
• Assist other departments and perform Ad Hoc tasks as needed

• At least 3 years of work experience in a customer service role in a BPO setting
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Applications and easily adapts to learning new systems
• Strong organizational skills, time management skills and has high attention to details
• Able to multi-task and work under pressure
• Problem solver and solutions driven with a proactive approach
• Self-starter who shows initiative and has a strong sense of confidentiality and ethical behavior
• Has a high level of professionalism and customer-orientation
• Can work independently and with a team
• Knowledge and background in the healthcare industry is an advantage