Customer Support Associate
Bukas Finance Corp.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired a year ago
2023-03-27T16:00:00+00:00Job Description
What You’ll Do
- Work with a team of Customer Support Associates who communicate with our customers on a daily basis to resolve a varied range of customer concerns
- Provide email, chat and calls support as necessary to customers of all Bukas products and services.
- In charge of achieving and auditing SLAs of reply time, resolution rate and CSAT scores.
- Reports to the Customer Support Team Lead
What We’re Looking For
A Communicator: You are confident in engaging with our customers and can connect well with them. You are also able to have open communication well with your team.
A Problem Solver: You are able to understand and resolve issues frequently presented by our stakeholders.
A Teamplayer:You can work in a cross-functional team from diverse backgrounds and rely on others' candid feedback for continuous improvement
A Fast-Learner: Regardless of the course you’re from, you show a desire to learn,
Minimum Qualifications
Qualifications
- You have at least 1 year of experience in customer service or front-facing roles, preferably with the following.
- Finance, tech-start up or BPO industry experience
- Voice and non-voice customer support experience
- Proficient in GSuite tools.
- The ability to converse in any of the following is a plus:
Perks and Benefits
Flexitime
Work from Home
Required Skills
- Arithmetic
- Sales and Marketing Knowledge
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
- Communication Skills
Preferred Courses
- Communication Arts and BS Business Management
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Makati, Metro Manila, Philippines
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