Customer Success Head
Multisys Technologies Corporation
- Parañaque, Philippines#14, Mt. of Olives St, Moonwalk, Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
- Establish clear client retention goals;
- Advocates the company and serve as industry ambassador, keen on educating prospects and customers on the capabilities of our products and services;
- Acts as the primary point of contact throughout the customer lifecycle and developing relationships with key stakeholders;
- Maintain a detailed understanding of products and services
- Handle client management and development of initiatives and campaigns to identify revenue-generating and marketing opportunities.
- Work proactively to improve the performance of the company and optimize the use of its products and services.
- Develop strategies and processes that delivers consistent customer satisfaction.
- Identify and understand customer needs.
- Bachelor’s degree in Business Administration, Marketing, or any related field
- With at least 5 -year experience in Customer Success, Business Development, Sales or related field
- Knowledgeable in customer success processes
- Proven experience building strong customer relationships and efficiently communicating internal and external voices
- Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
- Experience in managing a diverse group and training each according to company standards
- Knowledgeable to CRM Softwares.
Perks and Benefits
- Special Leave Benefits for Women
- Free Lunch or Snacks
- Gym Membership
- Paid Sick Leave
- Single Parent Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
- Calamity Leave
- Game Room
- Mental Health Benefit
- Music Studio
- Spacious Free Parking
- Tree house
- Relationship Management
- Sales and Marketing Knowledge
- CRM Software
- Customer Service
- Needs Analysis
- Rapport Building
- Business Administration [Marketing]
- Business Administration
- Business Administration [Marketing Management]
- Job Level
- Director / Executive
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Mt. of Olives St, Moonwalk
- Information Technology / IT
- 1 opening
About Multisys Technologies Corporation
Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations. Empowering Your Business A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation). Who We Are We are a software solutions company backed by a team of full-stack developers and elite programmers. What We Do Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public. How We Help We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago. Corporate Principle We pursue and bring solutions beyond software development to create impactful advancement to empower businesses. Our Mission Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes. Our Vision Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions. Our Culture We Work to Play and Play to Win We maintain a casual work environment to inspire our people and help them achieve more.